Sonder Casa Luz

Hotel booking policy 
 
Important: please be informed that hotel bookings through bnetwork online portal are exclusively for participants registered to Integrated Systems Europe 2026.

Please notice that the cancellation policy applies in accordance with the amount of rooms booked. In case of allotment modification, the corresponding cancellation policy is applicable.

Payment policy

You can pay for your reservation(s) by credit card or wire transfer. If paying by credit card, you will be charged (plus a +2.5% transaction fee) at time of booking. Once payment is received you will receive your confirmation.

Important: You are authorizing bnetwork to charge the provided credit card as per the following cancellation policy. Please note this charge will show "BNETWORKISE" on your credit card statement.

Upon acknowledgement of booking, a deposit corresponding to 50% of the total cost of your reservation is requested to secure your hotel reservation.

By December 1st 2025: an additional 50% deposit is requested, for a total amounting to 100% of the total reserved allotment.

Failure to pay the remaining 50% deposit by December 1st 2025 will result in cancellation of reservation and forfeiture of all deposits paid. 
 
From December 2nd 2025: Any additional booking must be paid in full at the moment of making the reservation. Bookings without payment will not be confirmed.
 
Final invoice will be issued and provided by the hotel upon check out. 
 
Cancellation policy: (up to 5 bookings)
 
From confirmation of booking until January 19th 2026, in case of cancellation of reservation(s), the participant will be charged a 10% administrative fee corresponding to the full stay. 

From January 20th 2026, in case of cancellation or reduction of stay, the participant will be charged 100% of the total stay reserved.

Cancellation policy: (from 6 to 14 bookings)
 
From confirmation until November 13th 2025, in case of full cancellation of the pre-booked allotment per hotel, you are committed to pay 10% of the deposit paid as administrative cancellation fees penalty. 
Partial cancellation is allowed without penalty.

Between November 14th 2025 and December 1st 2025, 50% per night, hotel and room category of the current allotment can be cancelled without penalty. Any cancelled room nights exceeding the permitted percentage, will be charged in full.

Between December 2nd 2025 and January 8th 2026, 20% per night, hotel and room category of the current allotment can be cancelled without penalty. Any cancelled room nights exceeding the permitted percentage, will be charged in full.

Between January 9th and January 19th 2026, 5% per night, hotel and room category of the current allotment can be cancelled without penalty. Any cancelled room nights exceeding the permitted percentage, will be charged in full.

From January 20th 2026, 100% of the night by night allotment is due in case of cancellation or reduction. We regret that no refund can be made.
 
Cancellations shall be communicated to bnetwork in writing via email at the following address: isehotels@bnetwork.com. Penalties may apply based upon cancellation policy. Telephone cancellations are not accepted as valid. You will receive an email confirming the cancellation within 24 business hours, Monday through Friday, 9:00 AM to 6:00 PM CET (Central European Time). 
 
Reservation modification changes: all reservation modifications can be made through the website "My account" function at https://isehotels.bnetwork.com or in writing via email/fax. If emailing, please include your unique reservation code.  Subject to availability, changes will be confirmed by bnetwork within 24 hours Monday through Friday 9:00 AM to 6:00 PM CET (Central European Time).
 
Personal information protection: bnetwork complies with applicable data protection laws and regulations regarding collection, use, transfer, disclosure, retention, security, and destruction of “personal information” (P.I.) and “personally identifiable information”). bnetwork will only use P.I. that is provided by the company or directly by an individual solely to the extent necessary to perform its obligations under this contract. bnetwork shall not employ the P.I. for bnetwork’s own purposes nor for the purposes of third parties. bnetwork shall not transfer data or P.I. to any third parties, except upon prior written approval of the company. By signing this contract, you confirm that you are entitled and have corresponding approval to disclose on behalf of a third-party data related to booking purposes (i.e. gender, email addresses, company of employment and accommodation details).